Town Hands Over 911 Call Center

The Charleston County Consolidated Dispatch Center began all telecommunications operations for Mount Pleasant Police and Fire Department starting Wednesday morning.

In the event of an emergency, residents should continue to call 911, but the calls will be handled in one central location for multiple police jurisdictions. The operation is meant to streamline services and save operating costs.

The police department will still maintain a few 911 operators for emergency situations, such as a natural disaster, but the new consolidated dispatch center will reduce call transfers that sometimes delayed requests for help in the past.

To report non-emergency fire and police incidents, Mount Pleasant residents should call (843) 745-4000.

In the event that a Mount Pleasant resident would like to speak with the Chief of Police or administrative staff, they should continue to call the administrative phone number for the Police Department (843) 884-4176

FACTS ABOUT THE NEW CENTER: 

- Construction started in June of 2011 and finished on schedule in November 2012.
-Location: 8500 Palmetto Commerce Parkway, North Charleston, S.C.
-Cost: $26,780,000 which includes land, design fees, construction, equipment and furnishings.
-Safety: the building is designed to be occupied during disasters, with the ability to withstand winds of 191 MPH and resist earthquake forces.
-Facility: two-story structure with backup electrical, water and sewer to ensure continuous operation.
-Green features: Leadership in Energy and Environmental Design (LEED) silver certification goal, rainwater collection, water efficient landscaping and use of recycled materials.